I agree with it being terrible practice to be online only. But nothing is forcing you to use their services they are providing. Just go elsewhere, instead of making the employees lives harder. They are just trying to do their job. They probably have to put up with that sort of thing every day. (I’m not having a go at you personally, I never said you did anything wrong, just a rant to other readers who might be a dick to their local customer-facing workers lol).