When my previous independent pharmacist went out of business, they transfered all of my prescriptions to the nearest Walgreens. I switched to another “independent” that was part of Rite-aid’s network. The staff were poorly trained in customer service communications, passive aggressively taking control of every conversation and then not listening. I had multiple instances of prescriptions being lost or delayed, in one case for weeks. The owners didn’t care why I as a customer found these experiences frustrating and eventually told me I should just go to Walgreen’s. I did and the customer service has been so much better. Independent isn’t always better.
When my previous independent pharmacist went out of business, they transfered all of my prescriptions to the nearest Walgreens. I switched to another “independent” that was part of Rite-aid’s network. The staff were poorly trained in customer service communications, passive aggressively taking control of every conversation and then not listening. I had multiple instances of prescriptions being lost or delayed, in one case for weeks. The owners didn’t care why I as a customer found these experiences frustrating and eventually told me I should just go to Walgreen’s. I did and the customer service has been so much better. Independent isn’t always better.